Xpeng Australia has stated it’s going to honour buyer cashback affords for autos bought beneath its authentic unbiased distributor, TrueEV, following complaints from clients who have been but to obtain funds of as much as $5000.
A $3000 cashback provide was launched in November 2025 for patrons of the Xpeng G6 mid-size electrical SUV, a rival to the favored Tesla Mannequin Y and Zeekr 7X.
The provide was elevated to $5000 for autos ordered earlier than December 31, 2025, however many patrons are nonetheless but to obtain the cost.
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Xpeng Australia, operated immediately by the Chinese language automaker, introduced it might take over native distribution of the model from TrueEV from April 1, 2026.
In an announcement, it has confirmed it’s going to work to make sure any excellent cashback funds owed to clients are paid.
“At the beginning, it was a promotional provide that was via the TrueEV distributor, via the TrueEV sellers at the moment,” stated Xpeng Australia nationwide service growth supervisor Brenton Dalton.
“For these clients, the primary level of name is making an attempt to make clear and making an attempt to get rectification via the present TrueEV sellers or via head workplace.
“And if that hasn’t been profitable for that buyer? Completely, on a case-by-case foundation, we’ll get the documentation we want. As soon as we’ve received that proof, if that buyer’s entitled to it, completely, we pays it on a goodwill foundation.
“Any buyer that’s on the market with an X on the entrance of the bonnet, our dedication would actually be to assist them.”
TrueEV launched the Xpeng model in Australia in 2024 after saying a five-year distribution settlement with the Chinese language automaker. It opened the model’s first Australian dealership in Mascot, Sydney, in December 2024.
There at the moment are 14 Xpeng websites throughout Australia’s east coast, with one other resulting from open in Melbourne imminently.
Xpeng’s takeover of Australian distribution lower than 18 months later has seen the 2 events grow to be embroiled in a Federal Court docket dispute over the termination of the unique settlement.
TrueEV was ordered to offer greater than $1 million in safety for prices earlier than July 31, and the Federal Court docket trial is scheduled to begin on October 6, 2026.
Australian Xpeng sellers proceed to function as ordinary, with 224 examples of the G6 bought within the first half of 2026. Order books for the up to date G6 opened earlier this month.
Due in showrooms earlier than the top of July, the refreshed G6 has a $3000 decrease base value than the outgoing mannequin, with a four-grade lineup priced from $51,800 earlier than on-road prices.
In addition to minor styling revisions, the replace brings a bigger 15.6-inch infotainment touchscreen (up from 14.9 inches), considerably quicker battery charging, and a WLTP driving vary of 480km for the entry-level variants.
The corporate plans so as to add the bigger, five-seat G9 electrical SUV and the seven-seat X9 electrical folks mover to Australian showrooms earlier than the top of 2026.
