Technology CEO says people are underestimating AI, just like everyone underestimated steel in the 1800s

Zig Serafin, CEO of management software company Qualtrics, said an old adage: luck’s Global Forum Conference held in New York City on Monday. “We often overestimate what’s going to happen in the short term and vastly underestimate the long term, and I think that’s very true here,” he said. Ta.

Serafin drew parallels between AI and the Industrial Revolution, as steel was gaining popularity as a building material. Although iron has been used in railroads for a long time, it took decades for people to understand that steel could be used in buildings. Today it is one of the most important materials.

“Right now, I think we are at a very similar stage. People are seeing that AI will be much improved, but the timeline will be much shorter. So we are in a 5-year “We’re going from an inflection point in 2018 to an inflection point in 3 years,” he said.

As different industries learn how to use this technology, Seraphine expects an ecosystem where companies innovate, fine-tune, and build agents that create a world of new opportunities similar to the world of the Industrial Revolution.

To avoid crushing the innovation opportunities that come with AI, Serafin cautions governments against over-regulating the technology and instead creates frameworks and guideposts aimed at fostering innovation and building trust. I urge you to do so.

“When I think of companies whose brands I love or that are closest to me, I feel understood and I feel like I trust them. The same goes for government,” Serafin says. said. “So AI creates an opportunity to actually use technology to really understand how to get closer to people who are trying to get into different programs.”

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