I’ve been glued to ChatGPT because the day it launched in November 2022.
From the harmless days of asking “inform me a joke” to now commanding “assist me automate this whole workflow,” we’ve come a great distance in three years, and so has the AI chatbot ecosystem.
Now it appears like we’re drowning in new AI chatbot choices. However regardless of the noise, I’ve saved coming again to ChatGPT to see if it may well nonetheless maintain its crown.
Perhaps it’s as a result of, for many people, ChatGPT feels private at this level, much less like a software, extra like a every day work companion. I’ve watched it develop up, evolving from the clumsy GPT-3.5 into in the present day’s reasoning powerhouse, GPT-5.2. I’ve seen options like net search and “Deep Analysis” go from experiments to every day requirements. I’ve examined each button OpenAI has thrown at us, not in polished demos, however within the messy actuality of on a regular basis work.
I’ve used the free model. I’ve paid the $20 for ChatGPT Plus. And I’ve shaped some sturdy opinions. Right here’s my trustworthy ChatGPT evaluate after 3 years of every day use, supported by 1,000+ G2 evaluations.
TL;DR: My ChatGPT evaluate
ChatGPT nonetheless earns its place on the high as probably the most versatile AI assistant available on the market with a 4.7/5 G2 score. It has developed right into a powerhouse for writing, coding, and deep analysis, with the paid model’s superior reasoning capabilities (GPT-5) providing a large improve for skilled workflows. Whereas hallucinations, privateness issues, and efficiency hiccups stay, it’s nonetheless probably the most reliable AI chatbot in 2026.
What’s ChatGPT? Key options
ChatGPT is an AI chatbot developed by OpenAI that makes use of giant language fashions to grasp prompts and generate human-like responses. In follow, it acts as a general-purpose assistant that may assist with writing, analysis, problem-solving, coding assist, and on a regular basis productiveness duties.
As of 2026, ChatGPT helps textual content, picture, and voice interactions, permitting customers to research data, summarize content material, and deal with advanced requests in a conversational format throughout a variety of use instances throughout industries.
ChatGPT at a look on G2
| Metrics | G2 rating | Perception |
| G2 score | ⭐4.7/5 | Constantly ranked as a high AI chatbot based mostly on verified consumer evaluations |
| Consumer adoption | 66% | Larger adoption fee than class common, indicating sturdy day-to-day utilization |
| Time to ROI | 6 months | Most customers report seeing measurable productiveness positive factors inside half a 12 months |
| Buyer phase | SMB: 64% Mid-market: 25% Enterprise: 11% |
Strongest traction amongst small companies, with rising adoption in mid-market and enterprise groups |
| Ease of use | 96% satisfaction | Customers constantly reward the intuitive chat interface and minimal studying curve |
What are the important thing options of ChatGPT?
When ChatGPT launched in 2022, it was a easy textual content field: I typed a immediate, and it typed again. However now, it may well now see, hear, converse, analyze recordsdata, and browse the dwell web.
Right here’s a breakdown of the core engine and options that outline the ChatGPT expertise in 2026.
- A number of LLM choices: Whereas the free tier runs on GPT 5.2 mannequin, Plus and different paid plans unlock the heavy hitters: GPT-5.2 Considering, Professional, and entry to some legacy fashions. These fashions are constructed to “cause” — planning advanced duties and self-correcting, quite than simply predicting textual content.
- True multimodality: It’s now not text-only. You’ll be able to generate photos (by way of GPT Picture 1.5), create cinematic video clips (by way of Sora), and maintain real-time, emotional voice conversations with out ever switching modes.
- Deep Analysis: A step past easy looking out. It makes use of autonomous brokers to carry out multi-step analysis, cross-referencing sources to generate cited, structured experiences.
- Internet search: For fast solutions, it browses the dwell net for real-time information, shares, and sports activities, performing virtually like a direct substitute for Google.
- Canvas: A devoted split-screen workspace for writing and coding. It allows you to spotlight and edit particular sections of your work with out regenerating the complete response.
- Superior knowledge evaluation: Add Excel, CSV, or PDF recordsdata, and ChatGPT acts as a junior analyst — writing and working Python code to scrub knowledge, create charts, and uncover insights.
- Reminiscence: It remembers your preferences and undertaking particulars throughout totally different conversations, so you do not have to maintain repeating context.
- Agent mode: It does not simply discuss; it acts. In “Agent Mode,” ChatGPT can management a browser to carry out multi-step duties like filling out kinds, reserving journey, or procuring, requiring solely your closing approval.
- Integrations: It integrates straight with Google Drive, GitHub, OneDrive, Slack, HubSpot, and lots of different instruments. You’ll be able to pull in dwell docs and spreadsheets for evaluation with out manually importing recordsdata.
How I examined and evaluated ChatGPT
This ChatGPT evaluate is predicated on three years of every day use throughout each the free plan and ChatGPT Plus. I evaluated ChatGPT by integrating it into my precise workflow, utilizing it for dwell writing tasks, deep analysis, coding assist, and automation, quite than counting on remoted, theoretical “immediate checks.”
To make sure my expertise wasn’t an outlier, I additionally analyzed patterns in a whole lot of consumer evaluations on G2 and group boards to grasp the place my expertise aligned with the broader consensus and the place it didn’t.
My analysis centered on three key metrics:
- Accuracy and reliability: How constantly it produced appropriate, usable outputs versus needing fact-checking.
- Reasoning depth: How nicely it dealt with advanced logic and multi-step duties with out breaking down.
- Sensible usability: How simply it match right into a every day workflow, factoring in velocity, interface, and friction.
How ChatGPT performs in real-world duties: My expertise
Right here’s how ChatGPT truly performs whenever you use it for actual work, not simply one-off prompts or demos.
1. Writing and enhancing
That is the place I get probably the most worth from ChatGPT. Earlier than AI, watching a clean Google Doc was usually the toughest a part of my day. However ChatGPT will get me began simply.
If I would like to write down a troublesome e-mail to a shopper, draft a undertaking proposal, or provide you with 10 headline concepts, ChatGPT is unbelievable. It offers construction, tone, and a place to begin.
The one catch is the “default AI voice” I generally encounter. It tends to overuse phrases like “unleash,” “delve,” and “tapestry,” making the output sound stiff and robotic.
Nonetheless, once I began offering clear directions on tone, asking for “conversational” or “direct” language, and mentioning the phrases to keep away from, the output was usually prepared to make use of on the primary go. I may even add this to my personalization and reminiscence tab in order that I don’t should repeat it for each dialog.
Even when it requires enhancing, treating ChatGPT as a rough-draft machine nonetheless cuts my writing time in half.
After all, there’s Claude, which nails the human voice significantly better, and Gemini, which has improved rather a lot. However nonetheless, I preserve defaulting to ChatGPT as my AI writing assistant.
2. Coding
I’m a no-coder. However ChatGPT has helped me create instruments and write code that I may have by no means written in my life. If I ask it to write down a Python script to scrape headers from a URL checklist and save them to a CSV, debug a difficult JavaScript loop, or create a responsive CSS format, it nails it.
I’ve requested it to construct video games, a studying app for my toddler, and full code for web sites, touchdown pages, and it delivers precisely what I would like each time.
The largest beneficiaries I imagine are sometimes non-technical of us like product managers, designers, founders, and entrepreneurs. When you’ve got an thought for a easy net software or a touchdown web page however lack the abilities to construct it from scratch, ChatGPT is your buddy.
That stated, it’s not good. ChatGPT can generally generate responses that sound extremely sure however aren’t absolutely correct. I’ve had instances the place it insisted damaged code was fastened when it wasn’t, and I had to make use of one other software to pinpoint the difficulty earlier than feeding that correction again into ChatGPT.
And once I evaluate it with different AI code mills like Claude Code, the competitors is stiff. Even then, the worth is plain. ChatGPT turns me from somebody with an thought into somebody with a working prototype. For a non-developer, that shift alone is worthy.
3. Analysis and summarization
Summarizing stays this software’s absolute superpower. I can paste a 2,000-word article and ask for the gist in 100 phrases, and it delivers immediately. However it’s extra than simply shrinking textual content. Even earlier than the large updates, ChatGPT was my go-to for studying advanced ideas. I’ve realized extra about AI structure and LLM utility from asking it conceptual questions than from some other supply.
When SearchGPT arrived, it was a large improve — lastly, real-time knowledge. But when I’m trustworthy, it hasn’t fully changed Google or Perplexity for me. It is not at all times as up-to-the-minute or complete as a Google seek for breaking information, and it may well’t match Grok’s capability to drag immediate, uncooked reactions from X. For fast info, it’s first rate. However I nonetheless discover myself switching to different instruments once I want absolute real-time verification.
4. Deep analysis
Now, in case you drown in open browser tabs, whether or not you are a scholar doing a lit evaluate or an analyst needing market traits by 2 PM, that is the place ChatGPT pays for itself.
Deep Analysis, which dropped again in February 2025, moved ChatGPT from being a wise reader to an lively researcher. I may give it a obscure matter, reply its comply with up questions, and step away whereas it browses the net, reads a number of sources, and compiles a complete, McKinsey-style report. It does the heavy lifting, turning what was a two-day guide slog right into a 20-minute process.
Just a few months into the GPT-5 period, I’ve seen a trade-off: velocity over depth. The newer fashions ship quicker, extra polished solutions, however they’ll really feel barely shallower until you intentionally sluggish them down with extra particular prompts and the output you want.
Even with that additional friction, although, the mathematics is straightforward: I might quite spend 5 minutes refining a immediate than two days drowning in tabs. It’s not good, however it’s nonetheless probably the most highly effective analysis assistant I’ve ever used.
5. Picture era
With the combination of GPT-4o Native (changing the outdated DALL-E framework), ChatGPT grew to become one of many greatest picture mills out there, and with GPT Picture 1.5, it is turn into even higher, in my opinion. Truthfully, as an alternative of looking for inventory photographs, I now ask ChatGPT to generate these for me.
The largest shift is that the photographs are literally usable. Three years again, in case you requested for a brand that stated “store,” the AI would spit out “sop.” Right now, I can ask ChatGPT to “mock up a touchdown web page for a espresso store referred to as ‘The Each day Grind’ with a ‘Purchase Now’ button, and the spelling is ideal. I exploit this continuously for fast slide deck property, easy infographics, social media footage, and naturally, memes.
Modifying is equally frictionless. If one thing seems to be off, I simply say “change the background” or “add a CTA,” and it updates the picture with out remodeling the complete immediate.
This characteristic is a selected goldmine for entrepreneurs and small enterprise homeowners. It successfully unlocks a “zero-budget” photoshoot. You’ll be able to add a boring photograph of your product, like a candle or a espresso bag, and inform ChatGPT to put it on a country desk with morning daylight.
6. Information evaluation
When you’ve got ever spent an hour combating with an Excel components solely to get a #VALUE! error, that is for you. ChatGPT modified that equation in a single day by turning “knowledge evaluation” right into a plain English dialog.
The workflow is deceptively easy: I add a messy CSV file, say, a 12 months’s value of visitors knowledge or a chaotic export from a survey software, and easily ask, “Clear this up and inform me what the primary traits are.” In seconds, it writes and runs its personal Python code to wash the info, deal with lacking values, and output a clear abstract. It handles the grunt work of information cleansing that often eats up half my morning.
That is super-helpful for managers, consultants, and operations leads who want solutions, not simply spreadsheets. You’ll be able to add your uncooked knowledge and ask particular, strategic questions like, “Which area had the very best revenue margin variance in This autumn?” or “Graph the connection between workforce headcount and output.” It does not simply offer you a desk; it generates precise charts, bar graphs, scatter plots, and heatmaps.
I may not drop the chart straight in my deck or one thing, however it’s undoubtedly my start line, and for 90% of advert hoc knowledge duties, ChatGPT does the job.
7. Voice chat
Voice assistants have been round for years, however they have been by no means one thing I relied on for actual work. ChatGPT’s Voice Mode is the primary time that’s modified.
Now I don’t use Voice Mode day by day, however it’s carved out a selected, high-value area of interest in my workflow: rehearsal. It’s particularly efficient for making ready for high-stakes conversations like training a wage negotiation, warming up for an interview, or pressure-testing how one can get undertaking buy-in from skeptical management. I’ve even discovered it helpful for private conditions, performing as a personal sounding board once I have to vent or untangle advanced ideas out loud.
That stated, it may be overly agreeable by default and tends to leap within the second I pause once I use the Superior Voice Mode. Except I explicitly inform it to “be crucial,” “play satan’s advocate,” or “push again,” it may well really feel extra like a cheerleader than a challenger. When you set these floor guidelines, although, it turns into a robust method to stress-test arguments in a secure, low-risk setting earlier than having the true dialog.
Different duties I’ve tried with ChatGPT
Listed below are the opposite duties I’ve explored on ChatGPT.
- Agent Mode: I’ve used Agent Mode for duties like updating spreadsheets, creating journey plans, and sending personalised messages. When it really works, it’s spectacular — however it may well sometimes get caught in loops or want guide nudging to complete a process cleanly.
- Integrations: Having the ability to reference my Google Drive recordsdata, previous chats, and ongoing tasks is a game-changer. I can ask ChatGPT to evaluate paperwork, plan subsequent steps, or proceed work with out re-uploading context. Different integrations are helpful too, however Drive entry is the one I depend on most.
- Picture understanding and visible suggestions: I’ve used ChatGPT to research screenshots, diagrams, and visuals — whether or not that’s debugging a UI challenge or getting suggestions on a design. It’s not a substitute for a designer, however it’s surprisingly useful for fast checks.
- Customized GPTs: I’ve examined Customized GPTs tailor-made to particular duties and types, which might be useful for repetitive workflows. They undoubtedly take a while constructing, however they cut back setup time once I need constant outputs with out re-explaining directions.
What are the professionals and cons of ChatGPT (Based mostly on my expertise and G2 evaluations)
To stability my very own long-term expertise, I checked out recurring themes in G2 evaluations. Right here’s how ChatGPT stacks up in follow, professionals and cons included.
Execs of ChatGPT: What do G2 customers like?
The next are the areas the place ChatGPT delivers steady worth in line with 1000+ customers.
- Versatility: It’s my coder, my illustrator, my knowledge analyst, and my author multi functional tab. The “all-in-one” ecosystem is difficult to beat.
- Highly effective fashions: The paid plans offer you entry to the true “mind” of the operation (like GPT-5.2 Considering, Professional). After I throw advanced, multi-step prompts at it, it does not simply guess—it breaks down the logic and solves it.
- Surprisingly low studying curve: Even though OpenAI retains stuffing it with new options, it’s nonetheless useless easy to make use of. You do not want a guide to determine it out. That ease reveals up in G2 knowledge too, the place ChatGPT scores extremely for ease of use and setup (96%), one thing I’ve felt firsthand because the product has grown extra advanced with out turning into more durable to make use of.
- The options: Options like Deep Analysis, net search, Voice Mode, and picture era add critical worth. I discover myself utilizing the complete toolkit, not simply the chat.
What G2 customers like about ChatGPT:
“I exploit ChatGPT for lots of issues like analysis, emails, rephrasing content material, producing recordsdata, coding, and integrating with instruments. I discover it extremely useful for producing C# and JS code as per my necessities. ChatGPT assists me with analysis associated to advanced matters, and never simply from a developer’s perspective—it guides me on well being and something I ask like a pal. I admire that its responses are easy, structured, and pleasant. The voice mode is especially particular since we are able to discuss with it in any language, making it extremely versatile. For instance, if I do not know English however need to talk with somebody whose native language is English, the voice mode will help. It permits me to talk and ask questions with no need to kind. The preliminary setup is straightforward because it’s already arrange, and the API is obtainable to be used in any software.”
– ChatGPT evaluate, Shashank S.
Cons of ChatGPT: What do G2 customers dislike?
That stated, each my expertise and G2 suggestions level to a couple recurring limitations value conserving in thoughts.
- It nonetheless hallucinates: Even with the superior fashions, I nonetheless catch it making issues up. You can not blindly belief it; you need to confirm. The truth is, 5% of G2 evaluations explicitly point out accuracy points with ChatGPT.
- Reminiscence: The reminiscence characteristic is promising, however in follow, it may well really feel a bit inconsistent. Customers usually point out that ChatGPT doesn’t at all times bear in mind preferences or prior context as reliably as they count on, which limits how helpful the characteristic feels each day.
- Utilization limits: The free and lower-cost plans include tighter message limits, slower efficiency, and restricted entry to superior fashions and options. Practically 8% of G2 reviewers flag ChatGPT’s utilization limits as what they dislike. And when servers are beneath heavy load, or when utilizing probably the most superior fashions, ChatGPT can really feel sluggish.
- Privateness: Customers share issues about knowledge privateness, particularly when utilizing ChatGPT for work-related or delicate duties. Whereas OpenAI has printed documentation on how knowledge is dealt with, some questions stay. With adverts being launched within the Free and Go tiers, customers could turn into much more attentive to how their knowledge is dealt with
What G2 customers dislike about ChatGPT:
“Whereas ChatGPT could be very efficient, responses can sometimes require guide verification, particularly for extremely particular or delicate data. Complicated or area of interest queries generally want clearer prompts to get optimum outcomes. Superior options are depending on subscription tiers, which can not swimsuit all customers. Nonetheless, these limitations are manageable with correct utilization.”
– ChatGPT evaluate, Manish B.
ChatGPT pricing: How a lot does ChatGPT value?
OpenAI’s pricing construction has gotten much more crowded in 2026. What was a easy ‘Free vs. Paid’ selection has expanded into 4 distinct tiers, with the most important variations exhibiting up in mannequin entry, reasoning energy, and utilization limits.
| Plan | Beginning worth | Who it’s greatest for | What it contains |
| Free | $0/month | Informal use, fundamental duties | Primary entry to GPT-5.2, restricted messages/uploads, slower picture era, restricted reminiscence and context, and deep analysis. Embody adverts (at the moment in take a look at within the US) |
| Go | $8/month | Frequent customers who need greater than free | Expanded GPT-5.2 entry, extra messages/uploads, longer reminiscence. Might embrace adverts. |
| Plus | $20/month | Common customers and creators | Superior reasoning fashions, expanded messages/uploads, higher picture + deep analysis instruments, tasks, duties, and customized GPTs, Codex agent and Sora video era and early entry to new options |
| Professional | ~$200/month | Energy customers for knowledgeable workflows | Professional-level GPT-5.2 fashions, limitless interactions, deeper reasoning, quicker processing |
| Enterprise | ~$25/consumer/month (billed yearly) | Groups and rising companies | Safe workspace, admin controls, 60+ apps & knowledge integrations, compliance options |
| Enterprise | Customized pricing | Massive organizations | Enterprise safety, prolonged context, admin instruments, devoted assist |
Which plan is best for you?
I’ve spent a while digging by means of the brand new tiers, and I believe your best option actually is dependent upon how you propose to make use of it day by day. Right here’s my suggestion:
- For casuals: Stick to Free in case you don’t thoughts adverts, or seize Go ($8) to take away message caps on a price range.
- For energy customers: Plus ($20) stays the very best worth, providing important entry to Sora video and superior Codex brokers.
- For consultants: Solely select Professional ($200) in case your workflow requires 24/7 high-compute reasoning and 0 fee limits.
- For groups: Enterprise is the neatest transfer for safe collaboration and integrating firm knowledge.
If you’re on the fence about getting the ChatGPT subscription, learn my in-depth evaluate on whether or not ChatGPT Plus is value it.
Who’s ChatGPT greatest for, based mostly on G2 Information?
My expertise factors to a transparent “candy spot” for who will get probably the most worth out of this software. Apparently, my private observations align virtually completely with G2 Information from 1000’s of verified evaluations.
Based on the numbers, the heaviest customers come from data Ttechnology, software program, and advertising and marketing industries. Right here is who needs to be utilizing ChatGPT proper now:
| Who ought to use ChatGPT? | Why | G2 perception |
| Writers and entrepreneurs | Quickens drafting, enhancing, headlines, and content material planning throughout codecs | Evaluations usually spotlight time saved on content material creation and thought era as a core profit |
| Software program builders and engineers | Helps generate code, clarify logic, troubleshoot bugs, and prototype scripts | Many reviewers use ChatGPT for C#/JS, analysis assist, and coding assist — cited as a productiveness booster. |
| Product managers and non-technical builders | Permits turning concepts into prototypes or automation with out deep technical abilities | G2 reviewers point out utilizing it to generate structured outputs (like specs, plans, scripts) after they don’t code every day. |
| Consultants, analysts, and researchers | Synthesizes experiences, summarizes docs, and turns messy knowledge/notes into structured outputs | Deep Analysis and summarization are repeatedly referred to as out as differentiators in evaluations. |
| Enterprise Ops and data employees | Helpful for fast solutions, templates, planning, and on a regular basis productiveness duties | Many reviewers cite ease of use and process breadth (emails, summaries, planning) as causes they depend on ChatGPT every day. |
| Groups in search of an all-in-one AI assistant | Reduces the necessity for a number of specialised instruments, centralizing AI assist | G2 sentiment reveals individuals admire not having to change between separate writing, search, code, and analysis instruments. |
It’s clear that whereas virtually anybody can use ChatGPT, the true winners are the professionals who use it as a ‘drive multiplier’ to skip the blank-page part and get straight to the ultimate polish.”
Curious how different AI chatbots stack up towards ChatGPT?
Try these head-to-head battles:
Steadily Requested Questions (FAQ): Is it value utilizing ChatGPT?
Acquired extra questions? G2 has the solutions.
Q. Is ChatGPT free or paid?
ChatGPT gives a free plan with fundamental performance, together with paid plans like Go ($8/month), Plus ($20/month), Professional (~$200/month), and business-focused tiers. Paid plans unlock extra superior fashions, increased limits, and extra options.
Q. Is ChatGPT truly good?
Sure. ChatGPT has a 4.7/5 score on G2 and is rated #1 AI chatbot based mostly on the most recent grid report. It is likely one of the most succesful and versatile AI assistants obtainable and excels at writing, analysis, coding assist, and on a regular basis productiveness — particularly in paid tiers.
Q. Is ChatGPT secure to make use of?
ChatGPT is mostly secure for on a regular basis duties, however it shouldn’t be handled as a supply of absolute fact or used to deal with extremely delicate knowledge with out warning. Outputs needs to be reviewed, particularly for crucial or regulated work.
Q. Is there any threat in utilizing ChatGPT?
The principle dangers are over-reliance, occasional hallucinations, and privateness issues associated to reminiscence and knowledge dealing with. These dangers are manageable with verification, clear prompts, and conscious use of delicate data.
Q. Is ChatGPT Go value it?
ChatGPT Go for $8 per 30 days is smart in case you’ve outgrown the free plan however don’t want Plus-level options but. It’s greatest for frequent customers who need increased limits and higher efficiency with out paying $20 a month.
Q. Is the $200/month ChatGPT Professional plan value it?
For private use, no. ChatGPT Professional is designed for energy customers and groups working heavy, superior workflows that require most efficiency and limitless entry. For on a regular basis skilled use, Plus is often enough.
Q. What are the negatives of ChatGPT?
ChatGPT can hallucinate, present shallow solutions with out cautious prompting, decelerate throughout peak utilization, and lift privateness questions round reminiscence and adverts in decrease tiers. It’s highly effective — however not flawless.
My closing verdict: Is ChatGPT nonetheless value utilizing in 2026?
ChatGPT is my default AI assistant — and that hasn’t occurred by chance. Regardless of an more and more crowded AI panorama, it continues to face out for one easy cause: it does extra issues nicely than virtually some other software I’ve tried.
ChatGPT isn’t good, and there are different AI chatbots which might be higher at particular duties, for instance, MidJourney and Nano Banana Professional with photos, Perplexity with sources, Gemini with up-to-date data, and Claude for coding. However ChatGPT is the one software that does all of these issues nicely sufficient to be indispensable.
For informal customers, the free plan is a strong start line. For anybody utilizing ChatGPT frequently for skilled work, ChatGPT Plus is the place the software really shines. The upper tiers make sense just for energy customers or groups with demanding, large-scale workflows.
The underside line: ChatGPT will not be the very best software for each single process, however it’s nonetheless probably the most dependable, versatile AI assistant obtainable in 2026. And for me, that’s what retains it open in a browser tab each single day.
Nonetheless exploring your choices? Try G2’s breakdown of free AI chatbots to see how ChatGPT compares to free instruments based mostly on actual consumer evaluations.
