After many years of connecting US subscribers to its on-line service and the web by phone strains, AOL just lately introduced it’s lastly shutting down its dial-up modem service on September 30, 2025. The announcement marks the top of a know-how that served as the first gateway to the online for hundreds of thousands of customers all through the Nineteen Nineties and early 2000s.
AOL confirmed the shutdown date in a assist message to prospects: “AOL routinely evaluates its services and products and has determined to discontinue Dial-up Web. This service will now not be accessible in AOL plans.”
Together with the dial-up service, AOL introduced it would retire its AOL Dialer software program and AOL Defend browser on the identical date. The dialer software program managed the connection course of between computer systems and AOL’s community, whereas Defend was an internet browser optimized for slower connections and older working programs.
AOL’s dial-up service launched as “America On-line” in 1991 as a closed business on-line service, with dial-up roots extending again to Quantum Hyperlink for Commodore computer systems in 1985. Nevertheless, AOL did not present precise web entry but: The power to browse the online, entry newsgroups, or use providers like gopher launched in 1994. Earlier than then, AOL customers might solely entry content material hosted on AOL’s personal servers.
When AOL lastly opened its gates to the web in 1994, web sites have been measured in kilobytes, photos have been small and compressed, and video was primarily inconceivable. The AOL service grew alongside the online itself, peaking at over 25 million subscribers within the early 2000s earlier than broadband adoption accelerated its decline.
In line with 2022 US Census information, roughly 175,000 American households nonetheless hook up with the web by dial-up providers. These customers usually dwell in rural areas the place broadband infrastructure does not exist or stays prohibitively costly to put in.
For these customers, the alternate options are restricted. Satellite tv for pc web now serves between 2 million and three million US subscribers break up between varied providers, providing speeds far exceeding dial-up however usually with information caps and better latency. Conventional broadband by DSL, cable, or fiber-optic connections serves the overwhelming majority of US web customers however requires infrastructure investments that do not all the time make financial sense in sparsely populated areas.
The persistence of dial-up highlights the continued digital divide in the USA. Whereas city customers take pleasure in gigabit fiber connections, some rural residents nonetheless depend on the identical know-how that powered the web of 1995. Even fundamental duties like loading a contemporary webpage—designed with the belief of broadband speeds—can take minutes over a dial-up connection, or typically it does not work in any respect.
The hole between dial-up and trendy web connections is staggering. A typical dial-up connection delivered 0.056 megabits per second, whereas immediately’s common fiber connection supplies 500 Mbps—practically 9,000 instances sooner. To place this in perspective, downloading a single high-resolution photograph that hundreds immediately on broadband would take a number of minutes on dial-up. A film that streams in actual time on Netflix would require days of downloading. However for hundreds of thousands of Individuals who lived by the dial-up period, these statistics inform solely a part of the story.
The Sound of the Early Web
For many who got here on-line earlier than broadband, dial-up meant a particular ritual: clicking the dial button, listening to your modem dial an area entry quantity, then listening to the distinctive handshake sequence—a cacophony of static, beeps, and hissing that indicated your laptop was negotiating a reference to AOL’s servers. As soon as related, customers paid by the hour or by month-to-month plans that provided restricted hours of entry.
The know-how labored by changing digital information into audio indicators that traveled over commonplace phone strains, initially designed within the nineteenth century for voice calls. This meant customers could not obtain cellphone calls whereas on-line, resulting in numerous household disputes over web time. The quickest shopper modems topped out at 56 kilobits per second below superb circumstances.
