Hims & Hers, the telehealth firm that sells weight-loss medicine and sexual well being prescriptions, has confirmed a knowledge breach affecting its third-party customer support platform.
The healthcare firm mentioned in a knowledge breach discover filed with the California legal professional normal’s workplace on Thursday that the hackers stole knowledge about person requests despatched to the corporate’s buyer assist workforce. The corporate mentioned hackers broke into its third-party ticketing system between February 4 and February 7 and stole reams of assist tickets, which contained private data submitted by prospects.
The information breach discover mentioned the hackers took buyer names and speak to data, in addition to different unspecified private knowledge that Hims & Hers left redacted within the letter.
Though the corporate says buyer medical information weren’t affected by the breach, the character of buyer assist techniques implies that the info might include delicate details about an individual’s account, private data, and healthcare.
It’s not but recognized what number of people had private data compromised within the hack. Underneath California regulation, corporations are required to reveal knowledge breaches involving 500 or extra state residents.
Jake Martin, a spokesperson for Hims & Hers, advised TechCrunch in an announcement the corporate was hit by a social engineering assault, by which hackers trick staff into granting entry to their techniques. The spokesperson mentioned the stolen knowledge “primarily included buyer names and electronic mail addresses.” The corporate didn’t say what particular forms of knowledge had been taken, when requested by TechCrunch.
The corporate wouldn’t say if it has obtained any communication from the hackers, reminiscent of a requirement for cash.
In current months, buyer assist and ticketing techniques have grow to be wealthy targets for financially motivated hackers, who’ve raided databases containing buyer data and extorted corporations into paying a ransom.
Final 12 months, Discord had a knowledge breach that affected its buyer assist ticketing system and uncovered the government-issued IDs of round 70,000 individuals who had submitted their driver’s licenses and passports to the corporate to confirm their age.
